What if I have a question about medication, refills, side effects, or appointments after starting treatment?

Clients can text (903) 833-9875 or use their Spruce app to communicate securely with their providers. Providers usually respond within a few hours or the next business day.

I am concerned about privacy doing telehealth visits online; what precautions are in place for security and privacy?

All information and messaging in the client portal are secure and protected by privacy rules. During the video chat, we will use a HIPAA-compliant platform video chat. We take your privacy and security very seriously and use all precautions available to keep you safe and secure.

What if I am having an emergency?

If you are having an emergency, are suicidal, homicidal, or self-harming, call 9-1-1 or go to the nearest emergency room.

What is the difference between counseling and psychiatry?

Psychotherapy, also known as counseling, is centered on talk therapy and behavioral interventions to help ease emotional difficulties. Psychiatrists and psychiatric nurse practitioners are medical providers who evaluate a client and determine if psychiatric medication is an appropriate treatment option and, if so, select the proper medication and dosage. We like to integrate psychotherapy in our medication management sessions as needed.

Will I be on medication forever?

Not necessarily. Each client and treatment plan is unique, so how long you may take medication will be determined between you and your psychiatric provider. It is common for some clients to take medication during a challenging time to experience improved functioning while working on emotional and behavioral struggles during therapy. Once symptoms improve, the medication plan can be re-evaluated.